Frequently Asked Questions
Have questions? Let us help! We have provided beverage distribution services for thousands of companies over the years and are more than happy to help you with any questions you may have about ordering with us.
How do I contact you if I miss my delivery appointment?
Email our receiving team at warehousecrewphoenix@hensley.com or warehousecrewchandler@hensley.com.
Do I need an appointment to deliver inbound freight?
Yes, we are appointment based only. Visit www.opendock.com and enter Hensley Beverage to book your appointment.
Does Hensley sponsor organizations or events?
Yes, we do sponsor select organizations and events. You can visit (link here) to apply.
How can I get a product list for all Hensley products?
You can ask your Sales Representative, or you can visit our (portfolio here).
I don’t know who my rep is, how can I get a hold of someone?
You can either call (602) 264-1635 or you can visit https://hensley.com/contact/ and fill out the information at the bottom of the page.
How long will it take to get new sign requests back to my account?
On average, new signage from the Hensley Beverage Company Graphics Department is completed within two week. However, during peak periods such as the start of baseball, football seasons, and events, turnaround times may be longer. If your request has a specific deadline.
Will I still be able to pick up orders at your locations?
Yes, pick up is available at the Phoenix Warehouse. They are open for pick-ups at Gate 6 Monday-Friday from 10am to 4pm.
When can I expect to get my deliveries?
Deliveries are pre-determined based on location and volume. Please reach out to your Sales Representative if you need the product before your scheduled delivery day. Orders need to be placed by 3:00 pm two business days prior to the delivery date.
How do I go about getting my draft system serviced and/or cleaned?
Please leave a message at (602) 264-1635 ext. 8080
What can I do with my expired product?
Please reach out to your sales representative.
